In this article, multiple solutions are described depending on the context. To find the right solution, please read which situation is applicable to you. 

Do you already have a Karify account?

If you already have a Karify account, you can choose if you want to create a new Karify account, or use the existing account.

I want to use my existing Karify account

• Open the email with the invitation to a Healthspace
• Click the Join button
• Log in with your existing Karify credentials
• After logging in, you have access to the new Healthspace

Forgot your Karify password? You can reset your password by clicking the Forgot password link. 

I want to create a new Karify account

You can create a new Karify account with another email address.

With your email address only 1 Karify account can be registered.

Create a new Karify account

1. Fill in all the form fields
2. Check the email address. You can choose to which email address you want your Karify account to be registered.
3. Choose a secure password. It has to consist at least 8 characters, containing at least 1 capital letter and at least 1 special character.
4. If all fields are filled in, click Sign up.
5. Read the terms of use and choose if you want to register with these term of use.
6. In the last step, an activation link is sent to your email. Go to your email to activate your Karify account. 

Frequently asked questions

This value is already used

If you see this error, a Karify account already exists on this email address. 

Please log in with your existing Karify credentials to accept the invitation. Forgot your password? Click the Forgot password link to reset your password.

Or create a new Karify account with another email address.

Invalid credentials

If the login credentials are invalid, these is probably a (type) error in the email address or password.

Not sure about your password? Click the Forgot password link to reset your Karify password. 

Account is disabled

If you see this error, then your Karify account is deactivated. Please contact the Karify support if you want to reactivate your Karify account.

You can also choose to create a new Karify account, or delete your old Karify account. Please read this article for more information about deactivating or deleting your Karify account. 

I do not receive the activation link

If you do not receive the activation link, please check the spam of your mailbox.

You can resend the activation link by clicking the button.

If you repeatedly do not receive an activation link, please contact the Karify servicedesk. 

The invitation is invalid

The invitation can be withdrawn by the sender.

Also, the invitation can expire if it has already been used to create a Karify account.

Please contact the organisation that offers Karify for her users to request a new Karify invitation.